A Company Committed to Quality, Comfort, and Service

FAQ About Billing and Payment for Our HVAC Services

WHAT IS YOUR PAYMENT ADDRESS?

Payment should be mailed to: Polaris Refrigeration, Inc., Attn: Accounts Receivable, 3619 N 35th Ave, Phoenix, AZ 85017

WHEN WILL I BE BILLED?

Bills are mailed approximately 2 to 3 days after your work is completed.

WHAT ARE MY PAYMENT TERMS?

Polaris payment terms are NET 30.

HOW LONG DO I HAVE TO DISPUTE AN INVOICE?

Any and all disputes must be expressed in writing to Polaris within 10 days of invoice date. If the deadline is not met, any and all exceptions will be at the sole discretion of Polaris.

CAN I GET A DISCOUNT?

Separate from having a Maintenance Contract a 1% discount can be taken on any invoice paid on or before NET 10 from the date of the invoice.

WHO SHOULD I CONTACT TO DISPUTE AN INVOICE?

All HVAC & Refrigeration invoice disputes should be directed to:

John Upperman
johnu@polarisrefrigeration.com
(602) 484-4519

Lisa Renteria
lisar@polarisrefrigeration.com
(602) 484-4519

I DIDN'T RECEIVE A BILL SO I DIDN'T KNOW MY BALANCE WAS DUE. WILL I BE PENALIZED?

You are responsible for full payment of all charges on your account by the due date whether or not you receive a bill.

I MISPLACED MY INVOICE, HOW DO I REQUEST A COPY OF MY INVOICE?

You may email the Credit / Accounts Receivable Department at lisar@polarisrefrigeration.com or contact them at (602) 484-4519. Please provide as much information as possible if the invoice number is unavailable.

WHAT ARE MY PAYMENT OPTIONS?

Polaris Refrigeration, Inc accepts VISA, Mastercard, Discover, American Express and debit cards with the VISA or Mastercard logo. Cash payments are accepted in the Business Office or at the time of service. Additionally, payments may be mailed to:

Polaris Refrigeration, Inc.
Attn: Accounts Receivable
3619 N 35th Ave
Phoenix, AZ 85017

Your payments must be received by the payment due date to avoid penalties.

HOW DO I CHECK MY ACCOUNT BALANCE AND PAYMENT DUE DATES?

You may obtain your balance due and the payment due dates by calling the Accounts Receivable Department at (602) 484-4519 or email them at lisar@polarisrefrigeration.com

WHAT IF I CAN'T PAY BY THE PAYMENT DEADLINE?

Arrangements can be made prior to delinquency; if payment is not received our terms and conditions will become enforceable. Penalty Fees can be added but your account for delinquency however will not be referred to a collection agency, except under extreme circumstances.

IS THERE A PENALTY FOR PAYING LATE?

The applicant agrees that in the event an invoice is not paid within the payment terms of NET 30, each invoice beyond the term will be deemed as past due and be subject to Arizona's maximum legal finance charge per month as applicable, and agrees to be bound thereby. Failure by Polaris Refrigeration, Inc to levy a finance charge shall not be construed as a waiver unless specifically agreed to in writing. However in certain circumstances arrangements can be made not to access penalty fees or charges.

IF A CREDIT IS ISSUED HOW DO I RECEIVE IT?

If the credit is issued after you have paid we will issue you a credit memo that can be used against future invoices. If a credit is prior to payment we will send you a revised invoice (aging will continue from original invoice date) if an amount is still due. If the result is NET $0.00 we will not issue a revised invoice unless specifically requested.

TERMS AND CONDITIONS

*Note: all customers agree to adhere to the following terms in the event Polaris Refrigeration, Inc extends credit. The above information is for the purposes of obtaining credit and is warranted to be true. The applicant/customer further acknowledges the "Terms & Conditions" which include but are not limited to a payment term of NET 30 at Polaris’s offices as ¬stated above. The applicant company agrees to pay all reasonable costs, including collections fees, legal fees, attorney fees and any other reasonable expenses incurred by Polaris in the event of customer's failure to pay all obligations and indebtedness when due. The applicant agrees that in the event an invoice is not paid within the aforementioned terms each invoice will be deemed as past due and be subject to Arizona's maximum legal finance charge per month as applicable, and agrees to be bound thereby. Failure by Polaris to levy a finance charge shall not be construed as a waiver unless specifically agreed to in writing. The parties hereto agree that any and all reference tickets and/or invoices constitute a written contract. Acceptance of Polaris work/parts/services constitutes applicant/customer's agreement to pay Polaris for same.
Title to any equipment sold and delivered by Polaris to applicant/customer's premises shall remain the property of Polaris until Polaris is paid in full. In the event applicant/customer has not timely paid Polaris any sums due hereunder, Polaris at its sole option may enter applicant/customer's premises during normal business hours where any Polaris supplied equipment has been installed and remove same.
This Agreement shall be governed by the laws of the State of Arizona without regard for conflict of law.